Vintage Mountain Logo Sweatshirt

We understand that returns may be necessary from time to time, and we're committed to making the process simple and transparent.

To request a return, please reach out to our support team via the Contact Us page within 30 days of receiving your order. To help us resolve your issue quickly, include the following details:

• Name on the order

• Order number

• Clear description of the issue

• Photos showing the problem

• Your preference for a replacement or refund

Important: We are not responsible for customer-related errors such as:

• Spelling or grammatical mistakes

• Issues with original images submitted

• Incorrect orders placed

Please review your order carefully before checkout.

Note: We only accept returns for products that are defective.

For more information about our return process and eligibility requirements, please see the full policy below.

Here is a refined and professional rewrite of your Return and Refund Policy, structured for clarity and consistency, while maintaining all key content:

Return and Refund Policy

Last Updated: October 24, 2024

At Starspaint, we understand that sometimes a purchase doesn’t work out. We're here to make the return process as smooth as possible.

How to Request a Return

To begin your return, please contact our support team via the Contact Us page within 30 days of receiving your order. For a faster resolution, include the following in your message:

• Full name on the order
• Order number
• Clear description of the issue
• Photos showing the problem
• Your preference: refund or replacement

⚠️ Important: We are not responsible for errors caused by the customer, including misspellings, incorrect or low-quality image submissions, or file upload mistakes. Please double-check your order before checkout.

What Items Are Eligible for Return

We accept returns for non-sale items within 30 days of delivery, provided they meet the following conditions:

• Item is new or gently used
• Item is unwashed and has original tags attached
• Proof of purchase is included

Return Shipping Information

We offer free return shipping if the item is damaged or defective upon arrival.

• Return shipping cost: $0.00 (for approved returns due to defects)

Steps to Complete Your Return

1. Approval: Once our team approves your return via email, we’ll send you the return address.
2. Package the item: Include a printed copy of your order confirmation.
3. Ship the return: Use your local postal service or preferred courier. Send us the tracking number once shipped.
4. Confirmation: Once we receive and inspect the returned item, we’ll email you a confirmation and notify you of your refund or replacement status.

Refund and Exchange Policy

Exchanges:
We do not offer exchanges for incorrect item selections at checkout. If you made an error, you may cancel the order within 4 hours and place a new one.

Cancellations:
Orders can be canceled within 4 hours of purchase. After that, your order may already be in production and cannot be canceled.

Eligible Refund Claims

You may request a refund if:

• The item arrived damaged or broken
• The product’s design, size, or material is not as ordered
• You received the wrong item
• The item significantly differs from the product description

Non-Returnable Items

• Items that have been worn, washed, or altered
• Items with damage not caused by our error
• Items missing original tags or packaging
• Items with minor flaws (e.g., small loose threads) not affecting functionality

How to Request a Refund

Please send the following to [email protected]:

• Copy of your shipping label or delivery receipt
• Order confirmation or invoice
• Photos or videos showing the issue
• Any relevant screenshots of email or chat correspondence

We will respond within 2–3 business days.

Refund Timeline

• Processing time: Within 2 business days of receiving the returned item
• Refund appearance: Please allow 10–15 business days for the refund to reflect in your account.
• If you haven’t received it after this period, contact your bank or credit card provider.

Important Notes

• Returns must be initiated within 30 days of delivery
• Customers are responsible for return shipping unless otherwise approved
• We are not liable for lost or damaged return shipments
• Returns that do not meet the policy criteria may be rejected

Always contact our support team before returning any item.

Need Help?

If you have questions, please reach out via our Contact Us page or email us directly at [email protected]. You can also call us at +1 (850) 427-2696.

We’re here to help and truly appreciate your support.

Thank you for shopping with Starspaint.